Ask for reviews a week after order fulfillment with Mechanic.

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Ask for reviews a week after order fulfillment

by Isaac Bowen (team@usemechanic.com)

Follow up with your customers automatically, and establish the purchase -> earn-reviews -> attract-customers cycle. This task comes prefilled with a friendly email that gives the customer direct links to their purchases on your website – customize this email to taste.

Runs 1 week after an order is fulfilled. Configuration includes email subject and email body.

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Developer details

Mechanic is designed to benefit everybody: merchants, customers, developers, agencies, Gurus, everybody.

That’s why we make it easy to configure automation without code, why we make it easy to tweak the underlying code once tasks are installed, and why we publish it all here for everyone to learn from.

Events
1 week after an order is fulfilled (shopify/orders/fulfilled+1.week)
Options
email subject (required), email body (multiline, required)
Script
{% assign has_product = false %}
{% for line_item in order.line_items %}
  {% if line_item.product_exists %}
    {% assign has_product = true %}
  {% endif %}
{% endfor %}

{% assign send_email = false %}
{% if has_product and order.email %}
  {% assign send_email = true %}
{% endif %}

{% if send_email or event.preview %}
  {
    "action": {
      "type": "email",
      "options": {
        "to": {{ order.email | json }},
        "subject": {{ options.email_subject__required | json }},
        "body": {{ options.email_body__multiline_required | strip | newline_to_br | json }},
        "reply_to": {{ shop.customer_email | json }},
        "from_display_name": {{ shop.name | json }}
      }
    }
  }
{% endif %}
Mechanic tasks are written in Liquid, which makes them easy to write and easy to modify. Learn more about our platform.
Defaults
Email subject
Will you review your order? :)
Email body
Hello,

Thanks for ordering from {{ shop.name }}!

Your item{% if order.line_items.size > 1 %}s{% endif %} arrived a week ago, and we have a quick question: <b>will you review your purchase?</b>

Here {% if order.line_items.size > 1 %}are direct links{% else %}is a direct link{% endif %}, to make this easy for you:
<ul>{% for line_item in order.line_items %}{% if line_item.product_exists or event.preview %}<li><a href="https://{{ shop.domain }}/products/{{ line_item.product.handle }}">{{ line_item.name }}</a></li>{% endif %}{% endfor %}</ul>
Thanks so much!

Sincerely,
The team at {{ shop.name }}