Email your customers after a quiet period of no orders with Mechanic.

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Email your customers after a quiet period of no orders

by Isaac Bowen (team@usemechanic.com)

Follow up with your customers – keep those relationships alive, and improve your returning customer rate, by emailing your customers after a few months of no order activity. By default, this task sends an email after 6 months of no order activity, and another 6 months after that.

Runs 6 months after an order is created and 12 months after an order is created. Configuration includes subject and body.

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Documentation

This task sends an email after your customer takes a break from making orders for a period of time.

By default, this task will wait for 6 months of no order activity, and will then send an email. 6 months after that, so long as no order activity has taken place, it'll send another email. To change this schedule, click "Show Advanced" in the task editor, and tweak the "Subscriptions" section to taste. :)

Developer details

Mechanic is designed to benefit everybody: merchants, customers, developers, agencies, Gurus, everybody.

That’s why we make it easy to configure automation without code, why we make it easy to tweak the underlying code once tasks are installed, and why we publish it all here for everyone to learn from.

Events
6 months after an order is created (shopify/orders/create+6.months)
12 months after an order is created (shopify/orders/create+12.months)
Options
subject (required), body (multiline, required)
Script
{% assign customer = order.customer.reload %}

{% if event.preview or customer.last_order_id == order.id %}
  {
    "action": {
      "type": "email",
      "options": {
        "to": {{ customer.email | default: "customer@example.com" | json }},
        "reply_to": {{ shop.customer_email | json }},
        "from_display_name": {{ shop.name | json }},
        "subject": {{ options.subject__required | json }},
        "body": {{ options.body__multiline_required | strip | newline_to_br | json }}
      }
    }
  }
{% endif %}
Mechanic tasks are written in Liquid, which makes them easy to write and easy to modify. Learn more about our platform.
Defaults
Subject
We've missed you!
Body
Hello {{ order.customer.first_name | default: "friend" }},

It's been a while since you placed an order. Why not see what we have in store for you?

See you soon,

{{ shop.name }}