Mechanic is a development and ecommerce automation platform for Shopify. :)
Get an alert email sent to you when your tracking service reports a fulfillment failure. This email contains a link to the order details, so you can jump in and resolve the issue for the customer without losing any time.
Runs Occurs whenever a fulfillment event is created. Configuration includes email recipient.
Mechanic is designed to benefit everybody: merchants, customers, developers, agencies, Shopifolks, everybody.
That’s why we make it easy to configure automation without code, why we make it easy to tweak the underlying code once tasks are installed, and why we publish it all here for everyone to learn from.
(By the way, have you seen our documentation? Have you joined the Slack community?)
shopify/fulfillment_events/create
{% if event.preview or fulfillment_event.status == "failure" %}
{% capture email_subject %}
Fulfillment failed for order #{% if event.preview %}12345{% else %}{{ fulfillment_event.order.order_number }}{% endif %}
{% endcapture %}
{% capture email_body %}
Hello,
{% if event.preview %}FedEx{% else %}{{ fulfillment_event.fulfillment.tracking_company }}{% endif %} has reported a fulfillment failure for order #{% if event.preview %}12345{% else %}{{ fulfillment_event.order.order_number }}{% endif %}. Here's the message they included:
{% if fulfillment_event.message != blank %}> {{ fulfillment_event.message }}{% else %}(no message){% endif %}
View this order's details in Shopify:
https://{{ shop.myshopify_domain }}/admin/orders/{% if event.preview %}1234567890{% else %}{{ fulfillment_event.order.id }}{% endif %}
Thanks,
- Mechanic, for {{ shop.name }}
{% endcapture %}
{
"action": {
"type": "email",
"options": {
"to": {{ options.email_recipient__required | json }},
"subject": {{ email_subject | unindent | json }},
"body": {{ email_body | unindent | newline_to_br | json }},
"from_display_name": {{ shop.name | json }}
}
}
}
{% endif %}