Remind customers that their order is on the way, with Mechanic.

Mechanic is an automation development platform for Shopify. :)

Remind customers that their order is on the way

by Isaac Bowen (team@usemechanic.com)

Do you ship custom items, or do you have a lengthy turnaround time on your orders? Use this task to automatically re-assure customers that their order is in the queue, to be shipped as soon as possible. By default, this task sends an email 10 days (or a number you configure) after the order is paid, as long as the order remains fully paid, unfulfilled, and un-cancelled.

Runs 10 days after an order is paid. Configuration includes email subject, email body, and number of days to wait.

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Documentation

By default, this task sends an email 10 days after the order is paid, as long as the order remains fully paid, unfulfilled, and un-cancelled.

Developer details

Mechanic is designed to benefit everybody: merchants, customers, developers, agencies, Gurus, everybody.

That’s why we make it easy to configure automation without code, why we make it easy to tweak the underlying code once tasks are installed, and why we publish it all here for everyone to learn from.

Events
10 days after an order is paid (shopify/orders/paid+10.days)
Options
email subject (required), email body (multiline, required), number of days to wait (number, required)
Script
{% assign order = order.reload %}

{% if event.preview %}
  {
    "action": {
      "type": "email",
      "options": {
        "to": {{ order.email | json }},
        "subject": {{ options.email_subject__required | strip | json }},
        "body": {{ options.email_body__multiline_required | strip | newline_to_br | json }},
        "reply_to": {{ shop.customer_email | json }},
        "from_display_name": {{ shop.name | json }}
      }
    }
  }
{% elsif order.cancelled_at == blank and order.financial_status == "paid" %}
  {% if order.fulfillment_status == blank or order.fulfillment_status == "partial" %}
    {
      "action": {
        "type": "email",
        "options": {
          "to": {{ order.email | json }},
          "subject": {{ options.email_subject__required | strip | json }},
          "body": {{ options.email_body__multiline_required | strip | newline_to_br | json }},
          "reply_to": {{ shop.customer_email | json }},
          "from_display_name": {{ shop.name | json }}
        }
      }
    }
  {% endif %}
{% endif %}
Mechanic tasks are written in Liquid, which makes them easy to write and easy to modify. Learn more about our platform.
Defaults
Email subject
Don't worry – {{ order.name }} is still coming!
Email body
Hi {{ order.customer.first_name | default: "there" }},

Thank you for your order! We're writing to let you know that your order is still enqueued, and will be shipped to you as soon as it's ready. :)

Just reply to this email if you have any questions.

Thanks,
{{ shop.name }}
Number of days to wait
10